Frequently Asked Questions

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

An eSIM serves as a virtual SIM card enabling you to set up a mobile plan through your provider without the need for a physical nano-SIM card.

Activating your eSIM is a straightforward process involving three steps: 1) Choose your destination 2) Opt for a data plan 3) Scan the QR code on your phone.

While a physical SIM is a tiny chip you insert into your device, an eSIM functions as a digital SIM that facilitates the setup of a cellular plan from your carrier without the necessity of a physical nano-SIM.

To verify your phone's eSIM compatibility, kindly refer to our dedicated page detailing supported devices.

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.